This center performs many administrative trans-actions, and has added Internet- based systems to make HR services more accessible to managers and employees. To track employees views on the company and HR, employee surveys on the company in-tranet have been used for several years. Areas at which lower scores were recorded have been addressed by HR staff and other managers. The survey results have led to another primary focus at Xerox: employee retention.
With all of the reductions and organizational restructurings, keeping the remaining employees, especially high- potential ones, has been a continuing emphasis. Xerox has invested significant time and resources into training and development of its employees, an important retention factor. Greater use of e- learning, technology, and leadership development have paid off in reducing turnover and convincing employees that career opportunities exist at Xerox. Continuing com-petitive pressures are presenting new challenges for Xerox and its HR staff. The strategic importance of HR has been demonstrated in the past, and looks to be a part of the firms future.