Motorola Knowledge Management Practice Essay

Published: 2020-04-22 08:25:15
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Livelink helps Motorola improve collaboration and access to information, as well as reduce costs. Motorola, which first adopted Livelink in 1997, plans new initiatives this year for Livelink, including consolidating file servers and moving more information into Livelink, where an already massive 3. 5 terabytes of information is maintained. The company will also create an extranet with Livelink and extend the system to customers, vendors, and partners.

Livelink serves as the foundation for Motorolas COMPASS system, a global intranet, which acts as a central repository for a wide range of information, and as a place for small workgroup collaboration and general enterprise-level communication. COMPASS gives us a way to bring people and information together under one system, said Brad Bosley, Manager of Content Management and Collaboration Systems for Motorola. Its the primary location where people share information and collaborate.

Improved communication and access to information are helping project teams work together more effectively and that, ultimately, has a positive effect on the way we serve our customers. The companys move to consolidate file servers and place more information in COMPASS will help reduce costs and help Motorola get a better handle on corporate knowledge scattered across numerous systems throughout the company. COMPASS already contains more than 4. 6 million documents and is growing by some 40 gigabytes per week, a rate that is likely to increase with the file server consolidation, according to Bosley.

Motorolas plan to extend COMPASS as an extranet will help the company collaborate more closely with customers, improving communication and overall service. COMPASS will also be extended to Motorolas partners, which will help increase efficiency. Motorola is meeting a challenge that is often difficult for large companies: Overcoming size and geography to keep people connected, said Mike Farrell, Executive Vice President of Global Sales and Marketing, Open Text. Using Livelink, Motorola has developed a centralized platform for collaboration and knowledge management, combined with an effective system for encouraging knowledge sharing. Since Motorola began using Livelink, the company has appointed a team of 250 knowledge champions, in its business units across the company, who educate users on features in COMPASS and help manage the library structure. Knowledge champions help users get the most out of COMPASS, which in turn, encourages knowledge sharing and collaboration across the company.

About Motorola Motorola, Inc. (NYSE:MOT) is a global leader in wireless, automotive and broadband communications. Sales in 2002 were $27. 3 billion. Motorola is a global corporate citizen dedicated to ethical business practices and pioneering important technologies that make things smarter and life better for people, honored traditions that began when the company was founded 75 years ago this year. For more information, please visit: www. motorola. com About Livelink

Livelink is the leader in collaboration and knowledge management for the global enterprise. Its richly featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries.

For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser. For more information, visit www. opentext. com/livelink/. About Open Text

Since 1991, Open Text Corporation has delivered innovative software that brings people together to share knowledge, achieve excellence, deliver innovation, and enhance processes. Its legacy of innovation began with the successful deployment of the worlds first search engine technology for the Internet. Today, as the leading global supplier of collaboration and knowledge management software for the enterprise, Open Text supports fifteen million seats across 10,000 corporate deployments in 31 countries and 12 languages throughout the world.

As a publicly traded company, Open Text manages and maximizes its resources and relationships to ensure the success of great minds working together. For more information, visit www. opentext. com. Trademark Copyright 2003 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive.

Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners. Release Disclaimer This news release may contain forward-looking statements relating to the deployment of Livelink by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially.

These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Companys customers and other risks detailed from time to time in the Companys filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Companys initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1996, June 30, 1997, June 30, 1998, June 30, 1999, June 30, 2000, June 30, 2001, and June 30, 2002, and 10-Q for the quarters ending September 30, 2002 and December 31, 2002. Forward-looking statements are based on managements beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or managements beliefs or opinions change.

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